Frequently Asked Questions

Please see answers below to some of our most frequently asked questions.
If you can't find an answer below, please contact our customer services team who will be happy to help on +44 20 7946 0262 or
Alternatively, you can also fill in the comment box at the bottom of this page here.

How long will my personalised jewellery order take to arrive?

All items are posted FREE First Class delivery via Royal Mail (1-3 working days). UK Express is also available at an additional rate. All delivery dates are an estimate. Occasionally Royal Mail may take longer to deliver your items, especially during peak times such as Christmas and Valentine’s Day. If you have not received your items within 5-7 working days please contact the customer enquiries team who will endeavour to track your parcel.

What are your shipping and return policies?

Please visit the following link for shipping and return information

Certain items must be constructed on a per order basis. If the item needs to be handcrafted, there will be a message in the product description saying: This one-of-a-kind gem takes 14 days to construct.

I entered my address wrong! can you change it?

Yes! If you contact us within 24 hours upon your order placement, we can arrange a correction for you. Otherwise, once shipped out the orders, we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.

Is there a warranty on your jewelry?

All Imagegang items come with a 30-day warranty from the date of purchase and are eligible for a full refund or exchange. If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you.

We are not responsible for normal wear and tear from everyday use such as scratches over the months and years of wearing your jewelry. If you feel you purchased an item that is a manufacturer's defect please contact us.

What payment options are available?

We have many easy ways to pay and process your payment. For more details see payment options.

Can i Cancel My Order?

The cancellation window is very small as we do our best to get orders out as soon as possible. You can send a cancellation request to within 4 hrs of your order being placed. We will do our absolute best to cancel your order but there is no guarantee.

What is Your Shipping Policy?

Learn more about how we ship here